Full-time · Kuala Lumpur
Service Advisor
售后服务顾问
Be the link between our customers and the workshop, from service booking to collection.
What you'll do
- Take service bookings through the aftersales hotline and WhatsApp
- Receive bikes, open job cards and explain the work and costs to customers
- Update customers on progress and get approval for extra work
- Handle warranty claims with the brand
- Prepare invoices and explain completed work at collection
What we're looking for
- Diploma or SPM with 1 year of customer service experience, ideally automotive
- Basic understanding of motorcycle maintenance
- Good communication in Bahasa Malaysia and English
- Organised, patient and able to handle several customers at once
What we offer
- EPF, SOCSO and EIS contributions
- Annual leave, medical leave and public holidays as per the Employment Act
- Product training from KTM and Zontes
- Staff discount on parts, accessories and riding gear
- Clear growth path: many of our senior staff started as trainees
Where
KTM Premium Kuala Lumpur (HQ)
Lot 101, Jalan Klang Lama, 58000 Kuala Lumpur